Are You Expo Experienced? Insiders Share Tips for the Best Expo West
By Steven Hoffman
Natural Products Expo West, first launched in 1981 and held every year since, at the Anaheim Convention Center in Anaheim, California, is the world’s largest natural and organic products trade show. Spread across five days, this year’s event, held March 12th to 16th, is expected to attract more than 65,000 trade visitors and over 3,000 exhibiting companies.
For business leaders, founders, entrepreneurs, retailers and others in the natural channel, attending Expo West is considered essential. However, as it can be costly, time consuming and a bit overwhelming, we asked industry insiders and colleagues their favorite tips to make the most of the show. Read on for some helpful hacks to maximize your Expo experience.
Karen Farrell, VP of Brand Services, PRESENCE
First, be sure to visit PRESENCE’s Hospitality Room at Expo West, Room 210A, at the Anaheim Convention Center. Trade members are welcome to visit during show hours for snacks, beverages, a place to meet or take a break, and to catch up with Presence Marketing team members.
On a self-care level, realize that all the restaurants and coffee shops are going to be crowded, for breakfast, in particular. Consider putting together a Whole Foods Market (or other) order with some basics for your hotel room to be delivered the night you get there. That way, you can get some nourishment and avoid long lines. Also, throw a healthy snack in your bag for nourishment during the day. This helps avoid ‘trade show stomach.’ I only sample things I haven’t tried before — samples are meant to be samples, not lunch! Also, make restaurant reservations well in advance of the show, preferably within walking distance, if possible. And if you can, consider making hotel reservations for next year’s (2025) event as soon as possible, as hotel space near the convention center fills up fast and is always in demand.
Leanne Thorsson, Director of Health and Natural Foods, Traditional Medicinals
Set appointments in advance; everyone’s time is tight at Expo West, so if you’re not on the calendar, you may not get the meeting. There’s always excitement and an extra level of engagement at the show. Plan in advance what you wish to accomplish — if it’s to visit booths, make a plan of what you want to see. We schedule meetings with account executives, regional managers, and major retail, distributor, and other key partners. This year, we are meeting with two new export partners for the first time; the event gives us an opportunity to meet with them in person and say hello. The show is a great way to get that human interaction, make the connections, talk about some of the larger items, and then set the stage for future conversations. Also, be sure to make unplanned time to walk the show and let some magic happen.
Stacy Gangestad, Director of Sales Management, Gimme Seaweed
Working as an exhibitor on the brand side, none of us in sales ever want to leave the booth, so that makes for long days. Taking a walk each day and getting some fresh air beforehand helps set the stage for the rest of the day. Wear comfortable shoes and get the extra padding under the carpet for your booth. We’ve learned over the years that a lot of initial conversations happen, but not a lot of business decisions are made at the show. It’s all about the follow up from there.
Also, consider after hours networking opportunities at Expo West: Go out to dinner with brokers and retail partners; attend events where there may be opportunities to connect with key buyers and other decision makers. Sometimes, you might run into a key contact just by going to the Hilton and Marriott lobbies, where many gather after each day of the show. We exhibit in Hall E — it’s a great location and the days go by fast because of all the positive energy and great vibes down there.
Jonathan Lawrence, VP of Center Store, Fresh Thyme Market
I’m a huge fan of Expo West. It’s very impressive, but can be very intimidating, not only to retailers and new buyers but also to brands (especially new brands). Tip number one is to capture the retailer’s attention. First thing you want to do is share the highlights around your brand strategy, specifically, why did you create this product and what makes it different from other products currently on shelf.
Have a positive and open-minded attitude. Be open to having conversations with people at all levels. When you’re talking about your brand, your product, talk to everyone that will listen, because everyone’s a consumer. Your product could be the next new product they tell people about. They might be able to give you great feedback, they might be able to make a great connection for you. Talk to the other brands when you’re at your booth. Some of those best connections are the people right next to you. The natural foods community is all connected.
Be efficient with your time. There are thousands of brands out there, so you don’t get a lot of time. Make sure you’re prepared. Have your elevator pitch ready, have maybe a sell sheet and product samples ready. Make sure you’re engaging. Don’t be sitting back behind your booth. Don’t be on your phone, looking down. Act like you want to be there, enjoy it, enjoy the fact that you’re in front of all these people at the biggest trade show.
I would focus on new retailers or new people that you don’t have current relationships with. And then keep conversations going. Not everything happens on the trade floor – great connections can be made in hallways, in passing on the show floor, off the show floor and at dinner. Utilize all the time that you have. While you’re there, you’ll have plenty of time to rest when you get home.
As a retailer, once we get home, we’re exhausted. But then Monday comes around and it’s back to work. Take a little time, but then make sure you’re following up. I would say a personalized note, don’t just send a canned email, that’s not very personal, it doesn’t show that you took the time to connect after. Send samples, I would say between a week to two weeks after. If it goes further than that, it might not be top of mind anymore. So, make sure you act fast.
Benji Fitts, Director of Growth Strategy, SPINS
So, you’re at your booth, spent a lot of money to get to Expo West, you’re meeting people, shaking hands, all that sort of fun stuff. And you’re going to need this little piece of paper, your sell sheet, to talk about your product.
There are just some simple things that you can do to make sure that your sell sheet looks good. First of all, it’s usually a piece of paper, 8½” by 11”, usually double-sided. You don’t have a lot of visual real estate so really, this has to be an amalgamation of the best things that you could possibly say about your product. Be brief, be succinct, and get the message across. Second, if you have the sell sheet in front of you, squint your eyes at it and if the biggest, most unique thing about your product, or whatever message you’re trying to convey, isn’t immediately apparent, then it needs to be fixed.
These shows are really all about discovery, finding out what’s new, what’s next. If this is what’s driving your product, is what is differentiated, innovative, what’s new and fresh about whatever you’re making, make sure that’s the primary message that a user is going to receive whenever they pick up one of these pieces of paper.
The storytelling element is really what drives a lot of the passion behind things. It’s a very passionate group of buyers, it’s a passionate industry, so lean into that a little bit, right? Make sure you’re highlighting sustainability and the key differences between you and the competition. It’s also smart to sometimes talk about your distribution partners or other people who you are already partnered with … and don’t forget to put your contact info and a call to action. Don’t just put a name and a phone number on there, but say, ‘Give me a call and let’s do business together.’
Allison Salvati, VP, Compass Natural; Former Marketing Lead for Bhakti Chai and noosa yoghurt
If you’re an exhibitor, you’ll want to collect contact information from as many people as you can who visit your booth. It’s up to you to collect that data; New Hope won’t share attendee or exhibitor contact lists. As such, it is recommended to purchase one or more seats on Expo West’s lead retrieval app. With it, you can scan badges using your smartphone camera, and at the end of the show, download contact info for every individual you and/or your team scanned. Also, consider cost-effective opportunities to amplify your brand at the show, including applying for a NEXTY Award for your new products, displaying in the New Products Showcase, and considering some of the more budget-minded sponsor opportunities for brands at Expo West, such as the Retailer’s Early Access Box. Check in to your Expo West Exhibitor Hub dashboard often so you don’t miss important deadlines, such as shipping to the show. Take advantage of Expo West social media tools, too, to promote your exhibit at the show.
Jim Slama, Managing Director, Naturally Chicago
Expo West is the big kahuna of trade shows in the natural products industry. Last year 65,000 attendees came to visit the booths of 3,000 vendors showing their wares. For brands, there is no better place to connect with retail buyers.
Michael Movitz, Co-Founder, Brandjectory; Managing Partner, The Movitz Group
My advice would be to attend as many social events as possible to network, network, network! I also suggest using a digital business card like Blinq or Flowpage. They’re easy to use, environmentally friendly and, in addition to contact information, can include links to your website, social media profiles and other online resources. Also, don’t forget to fully charge your devices and bring a portable phone charger – trade shows can be draining on your device’s battery, and having a backup charger can be a lifesaver.
Kelly Miano, Brand Strategy, Innovation and Launch Leader
Follow up. All of those connections you made are great but all that is forgotten if you don’t follow up in the weeks/months following Expo. Be selective in your sampling — try not to go back and forth between savory and sweet, your stomach will thank you. Drink more water than you think you need. It will help with headaches and you won’t be so tempted to try every sample. It’s easy to get sensory overload; it’s OK to take a break when you need it. Expo can be stressful — we’re on little sleep, excited, nervous, under pressure to land a sale. Everyone is trying to pack in as much as possible into a few short days. Assume positive intent, be gracious and kind. This is our industry, we are what we make it.
This article is based on personal interviews with industry leaders; a seminar hosted on Feb. 7, 2024, by New Hope Network and Naturally Boulder entitled “Beyond the Booth: A Blueprint for Creating Unforgettable Tradeshow Experiences”; and a Feb. 15, 2024, webinar hosted by Naturally Chicago, “Master Your Retailer Sell Story for Expo West.” You can access the Naturally Chicago webinar recording here.
Steven Hoffman is Managing Director of Compass Natural, providing public relations, brand marketing, social media and strategic business development services to natural, organic, sustainable and hemp/CBD products businesses. Compass Natural serves in PR and programming for NoCo Hemp Expo and Southern Hemp Expo, and Hoffman serves as Editor of the weekly Let’s Talk Hemp Newsletter, published by We are for Better Alternatives. Contact steve@compassnaturalmarketing.com.
How to Build Your Brand with Social Media Influencers
How to Build Your Brand with Social Media Influencers
By Steven Hoffman
Editor’s Note: This article was originally published in the September 2022 edition of Presence Marketing News
With the explosive growth of social media, working with influencers is no longer an option for consumer products marketers, but rather an essential component of any modern-day marketing strategy.
Building word of mouth by collaborating with influencers on such social media sites as Instagram, TikTok and Facebook is particularly important for sellers of natural, organic, nutritional, eco-friendly and wellness brands where storytelling, education and product recommendations from a trusted source helps build trial, sales and loyalty among consumers.
Working with Presence Marketing, we interviewed a few brand leaders about their social media strategies. Here, in their own words, they share some helpful tips and insights for small and large brands alike on how to build your brand with social media influencers.
Rebecca Morgan, Marketing Director, Fresh Hemp Foods Ltd. / Tilray Wellness / Manitoba Harvest:
Influencers and content creators are an integral part of our community at Manitoba Harvest. They embody our commitment to hemp education through their recipe creation, engaging content and nutritional awareness. The most meaningful partner relationships are built over time, and Manitoba Harvest is proud to have a thriving ambassador program with 100+ creators, most of whom we’ve worked with for years.
As a Manitoba Harvest ambassador, creators receive bi-annual gifts of our everyday favorites and new products, and can count on our support content shares and paid investments. Whether they’re blending, baking or imagining innovative new uses for nutritious hemp, we’re inspired every day by the creativity of our ambassador community and value the engagement of the creators behind it.
In addition to our ambassador program, we partner with select influencers for larger content partners. Recently, we partnered with food blogger, @foodbymaria, for a five part “Can You Hemp It?” series, designed to show the incredible versatility of Hemp.
In the series, Maria celebrates the use of Hemp outside of traditional breakfast occasions by blending it into a Pina Colada smoothie, mixing it into a vegan Caesar Salad dressing, baking it into a strawberry shortcake, and more. These entertaining, engaging recipe videos are perfect for our organic social media, and allow us to run targeted digital ads to drive traffic to our retail partners.
Rosa Compean, VP of Marketing, Gimme Seaweed:
Developing an influencer strategy was new for us but now we feel we’ve gotten to a place where we’ve fine-tuned the consumer through our social media. We show up where our audience is, and for now, that is TikTok and Instagram. Even though we have more followers on Facebook, it’s not a channel where we are seeing the most engagement these days, so we shifted our content strategy to focus on Instagram and TikTok, including videos and Reels. It’s an age-related thing – we have what we refer to as the “OG” parents who may still be on Facebook, but the core target for us is on the newer channels. We’ve also started looking at other channels such as Discord (a gamer community), Twitch and others. We want to be where our audience is.
Our consumer is very health minded, gender neutral, 30-39 years old, diverse, and open to trying new things, with some disposable income where they can afford to buy organic snacks for themselves and their families. As such, we have to create content every month. As an organic, non-GMO brand, we create content about food, recipes, lifestyles, sustainability practices and to educate about our seaweed farms and commitment to the environment. For content creation, we use a combination of in-house creative and a kind of agency partner who helps us create fun, relevant content that we apply to a variety of platforms.
Gimme Seaweed just marked its 10-year anniversary as a company. We have a lot happening and we’ll have an active influencer campaign to accompany the launch of new products this fall, including new flavors including Spicy Chili Lime and Vegan White Cheddar, and “slim packs” that fit in pockets, backpacks or more.
For big campaigns and when we want to work with influencers with 100,000 to 1 million or more followers, we often use the GRIN tool (www.grin.co) – it’s an all-in-one influencer platform that allows you to find the right influencers and affiliate marketers. It’s turnkey; all the legal paperwork is there and the best part is that all your data is stored on GRIN – at the end of each campaign, I can see all the metrics. It’s a very nice tool to have. The influencer world is an imperfect marketplace, and we are always testing, learning and optimizing.
Katrina Picon, Director of Communications, Califia Farms:
At Califia Farms we love working with authentic brand fans, individuals who have mentioned or tagged us on social media. We actively seek them out. We work with many different types of creators, including people who are what we call “plant curious” and enjoy experimenting with plant-based products. For example, they might add oat milk to their morning latte, make a dessert with coconut milk or blend almond milk in their daily smoothie. Authenticity both as a Califia fan and in the plant-based category is key.
Traditionally, we’ve seen a lot of success on Instagram with influencers who like to share their daily coffee or smoothie routine as well as those who love showing off high-production images of food recipes using our products. These types of partnerships on Instagram allow us to show delicious, mouthwatering visuals of dairy-free creations that are possible with our brand and help encourage plant-based experimentation. Our iconic, curvy bottle also lends itself well to the platform and has allowed us to build a visual presence there with both organic and paid social mentions. Influencers and Instagram users alike love showing off Califia’s gorgeous bottle!
With the incredible rise of TikTok, we’ve naturally looked to engage there with influencers. It’s an ideal way to forge relationships with younger millennials and GenZ, a demographic that has helped drive excitement around plant-based eating and is often the first to try a new fun food hack or zany drink. TikTok is a great vehicle for us to engage with this younger segment and test some fun, out-of-the-box ideas.
We do have internal staff and external partners who work together to develop our integrated social and influencer campaigns. We always have our eye on the cultural and social landscape, ensuring that we’re on top of trends and staying engaged with our existing and new followers. All of this is certainly a team effort and requires a lot of internal communication, planning, and creative brainstorming sessions. We look for ongoing, seasonal opportunities to tell our story, but we also stay nimble and pivot when needed and where it makes sense for the brand. Planning ahead while remaining flexible are absolutely critical to our integrated communications programs.
Our influencer marketing efforts must always ladder up to our overall marketing plan, and that begins with clear marketing objectives and advance planning. If it’s a fun idea but doesn’t link back to our marketing objectives, we don’t execute on it. Regular, weekly check-ins with our brand team as well as campaign recaps where we break down what did and didn’t work are essential to campaign success. There is always room for improvement.
Regarding Affiliate Marketing, it can work well when you’ve established a relationship with an influencer, and their followers truly see the authenticity of the partnership shine through. The reason: it often takes a handful of brand social mentions on the influencer’s page before some of those affiliate sales convert. New, exciting product launches and limited-edition items are great candidates for these campaigns as they naturally generate a lot of social interest and there’s a sense of urgency to scoop them up. An affiliate code is often just what a consumer needs to try a new, untested product.
It’s important to remember that every influencer is different and has different levels of experience when it comes to working with brands on paid collaborations. Some influencers appreciate explicit instructions while others prefer minimal guidelines that allow them the freedom to stretch their creative muscles. There’s not a one-size fits all. I’ve also learned that it’s absolutely critical to hold kick-off calls with your influencer partners to make sure everyone is on the same page and understands the objectives of the campaign. This helps cut down on misunderstandings or delays down the road.
Finally, don’t overlook the value of working with micro influencers, these are typically influencers with less than 100K followers. They might not have the higher follower counts, but their audiences are often more engaged and take a creator’s product recommendations quite seriously.
Learn More
Learn more about how to build your brand with social media influencers at a free virtual Zoom workshop on Sept. 8, 2022, presented by Compass Natural and featuring special guest Ari Adams, CEO of ShiftCon, the nation’s largest community of “Eco-Wellness” influencers. Register here. Also, learn more about how your brand can get involved in the ShiftCon Eco-Wellness Influencer community and its upcoming annual conference, Oct. 13-15, in Westlake Village, CA.
For turnkey resources to match the right influencers with your brand, visit www.grin.co or www.upfluence.com.
For market research statistics on the growing importance of influencer marketing, visit Key Influencer Marketing Statistics You Need to Know for 2022, and the 2022 Influencer Marketing Report. Also, MAVRCK published an informative, free downloadable guide, An Integrated Approach to Influencer Marketing for Food and Beverage Brands.
To learn more about Affiliate Marketing, visit Affiliate Marketing 101: What It Is and How to Get Started and The Ultimate Business Guide to Influencer Affiliate Marketing. Another helpful guide is Affiliate Marketing for Social Media – How Can Your Business Benefit? Also, check out the organic food brands that have been reported to have the most successful affiliate programs here. To see what other healthy lifestyle brands are doing, visit 52 Health Brands with Influencer Programs.
Instagram's affiliate program lets creators share shoppable feed posts and stories, as well as host a "shop" on their account where influencers can earn a commission on any sales from their page. Instagram is planning to expand its affiliate tools to more video content in 2022; visit here for more information.
To help identify top wellness influencers, visit Top Inspirational Eco Influencers Brands Should Follow, 10 of the Best Health Instagram Accounts and Influencers, 25 Best Organic Food Blogs and Websites, Top 38 Vegan Influencers Making a Big Impact on Social Media, and Top 50+ Wellness Influencers (2022, Non-celebrity).